Speaker / Trainer / Consultant
Barbara Khozam, Inc.
As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1900 presentations to 75,000 people in 12 countries on Customer Service, Patient Experience, Leadership, and Communication
In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals.
Also in 2019, Barbara was awarded the CSP® (Certified Speaking Professional™) from the National Speaker's Association. Barbara is one of only three women in the world to have achieved BOTH this designation as well as the Toastmaster Accredited Speaker designation.
In 2021, Barbara achieved the Certified Patient Experience Professional “CPXP) designation from the Patient Experience Institute.
In her spare time, you can find her on the beaches of southern California playing the best sport ever invented: Beach Volleyball!
How to Deliver an Extraordinary Service Experience
Friday, September 26, 2025
8:00 AM - 8:50 AM CST
Leading for Service Excellence: In Person and Virtually
Friday, September 26, 2025
9:00 AM - 9:50 AM CST
Managing Emotions and Thriving Under Pressure
Friday, September 26, 2025
10:30 AM - 11:20 AM CST
How to Deal with Difficult Customers
Friday, September 26, 2025
11:30 AM - 12:20 PM CST
Zap Negativity and Ignite Yourself, Your Life, and Your Results
Friday, September 26, 2025
2:00 PM - 2:50 PM CST
Empathy and Compassion: The Human Connection to Customer Care
Friday, September 26, 2025
3:00 PM - 3:50 PM CST
How to Be a Better Communicator
Friday, September 26, 2025
4:30 PM - 5:20 PM CST