Speaker / Trainer / Consultant Barbara Khozam, Inc.
Everyone in business knows that customers have choices. It’s no longer good enough to simply meet customer expectations. Customers who are merely satisfied with a service will remain flexible but will switch companies after only one bad experience. It’s, therefore, more important to create exceptional customer experiences – a story that they can share with their friends and family The best service organizations realize that the quality of experience a customer realizes on each visit can win a customer’s business AND long-term loyalty! So why let customer service sit on the sideline. In this session you will discover: • The rationale for extraordinary service • How to get your team to deliver a consistent experience to every customer, every time • A 4-step proven customer service protocol • Communication techniques for exceeding customers’ expectations • Ways to create loyalty
