This session aims to equip veterinary teams with essential skills to respond confidently and knowledgeably to wildlife cases. The presentation will focus on effective triage strategies tailored for general practice staff, starting with the crucial role of front desk personnel in handling public inquiries. We’ll explore practical approaches for helping callers assess situations to decide the best course of action, and fundamental techniques for providing immediate care when necessary. We’ll also discuss collaboration with wildlife tehabilitators, basic legalities, along with ethical and logistical considerations in wildlife medicine.