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  • Thursday, Sep 25th
    5:00 PM - 7:50 PM CST
    Round Table Talks: Peer-to-Peer Networking & Best Practices
    Location: 102
    Jodi Michaelson, CVMP – Boehringer Ingelheim Animal Health
    Kellie Turnage, CVPM – Mission Veterinary Partners
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    8:00 AM - 8:50 AM CST
    How to Deliver an Extraordinary Service Experience
    Location: 102
    Barbara Khozam, CSP, AS, CPXP – Barbara Khozam, Inc.
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    8:00 AM - 8:50 AM CST
    Roundin' Up Success: Maximizing Veterinary Technician Utilization in the Modern Practice
    Location: 103 AB
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    9:00 AM - 9:50 AM CST
    Finding the Right Herd: Achieving Optimal Staffing Ratios in Veterinary Practice
    Location: 103 AB
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    9:00 AM - 9:50 AM CST
    Leading for Service Excellence: In Person and Virtually
    Location: 102
    Barbara Khozam, CSP, AS, CPXP – Barbara Khozam, Inc.
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    10:30 AM - 11:20 AM CST
    Managing Emotions and Thriving Under Pressure
    Location: 102
    Barbara Khozam, CSP, AS, CPXP – Barbara Khozam, Inc.
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    10:30 AM - 11:20 AM CST
    Roping in the Best: Smart Strategies for Veterinary Recruitment
    Location: 103 AB
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    11:30 AM - 12:20 PM CST
    How to Deal with Difficult Customers
    Location: 102
    Barbara Khozam, CSP, AS, CPXP – Barbara Khozam, Inc.
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    11:30 AM - 12:20 PM CST
    Keeping Your Herd Together: Strategies for Retaining Top Veterinary Talent
    Location: 103 AB
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    2:00 PM - 2:50 PM CST
    P&L Analysis: Understanding the Story Behind the Numbers
    Location: 103 AB
    Amy Williams, MBA, CVPM – Innovetive Pet Care
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    2:00 PM - 2:50 PM CST
    Zap Negativity and Ignite Yourself, Your Life, and Your Results
    Location: 102
    Barbara Khozam, CSP, AS, CPXP – Barbara Khozam, Inc.
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    3:00 PM - 3:50 PM CST
    Empathy and Compassion: The Human Connection to Customer Care
    Location: 102
    Barbara Khozam, CSP, AS, CPXP – Barbara Khozam, Inc.
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    3:00 PM - 3:50 PM CST
    Maximizing Revenue: The Power of ACT and Profitability Drivers
    Location: 103 AB
    Amy Williams, MBA, CVPM – Innovetive Pet Care
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    4:30 PM - 5:20 PM CST
    How to Be a Better Communicator
    Location: 102
    Barbara Khozam, CSP, AS, CPXP – Barbara Khozam, Inc.
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Friday, Sep 26th
    4:30 PM - 5:20 PM CST
    Profit Boosters: Smarter Spending for a Stronger Bottom Line
    Location: 103 AB
    Amy Williams, MBA, CVPM – Innovetive Pet Care
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    8:00 AM - 8:50 AM CST
    Creating and Maintaining a Positive Online Brand
    Location: 103 AB
    Kati LeBreton – The Redhead Method
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    8:00 AM - 8:50 AM CST
    HR: Healthy Employment Practices, Part 1
    Location: 102
    Rhonda Hampton, MSHRM – HR Help Desk, LLC
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    9:00 AM - 9:50 AM CST
    Handling Negativity Online
    Location: 103 AB
    Kati LeBreton – The Redhead Method
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    9:00 AM - 9:50 AM CST
    HR: Healthy Employment Practices, Part 2
    Location: 102
    Rhonda Hampton, MSHRM – HR Help Desk, LLC
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    10:30 AM - 11:20 AM CST
    How the “Algorithm” Affects As All
    Location: 103 AB
    Kati LeBreton – The Redhead Method
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    10:30 AM - 11:20 AM CST
    Payin’ Fair on the Frontier: Navigating Wages and Compensation in Veterinary Practice
    Location: 102
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    11:30 AM - 12:20 PM CST
    Striking a Fair Deal: Mastering Compensation and Negotiation in Veterinary Practice
    Location: 102
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    11:30 AM - 12:20 PM CST
    Technology Effects on Personal and Professional Relationships
    Location: 103 AB
    Kati LeBreton – The Redhead Method
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    2:00 PM - 2:50 PM CST
    Gaslighting: A Guide for Burning Your Practice Culture to the Ground
    Location: 103 AB
    Rhonda Bell, CVPM, PCM-DIGITAL, CDMP – Dog Days Consulting
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    2:00 PM - 2:50 PM CST
    Inspiring Change: Shaping the Future of Veterinary Medicine
    Location: 102
    Richelle Caslavaka, CVPM – Mission Veterinary Partners
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    3:00 PM - 3:50 PM CST
    Action Planning: Turning Vision into Reality
    Location: 102
    Richelle Caslavaka, CVPM – Mission Veterinary Partners
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    3:00 PM - 3:50 PM CST
    What the !@#$ Is My Team Thinking?
    Location: 103 AB
    Rhonda Bell, CVPM, PCM-DIGITAL, CDMP – Dog Days Consulting
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    4:30 PM - 5:20 PM CST
    Delegation & Empowerment: The Secret to Thriving Teams & Hospitals
    Location: 102
    Richelle Caslavaka, CVPM – Mission Veterinary Partners
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Saturday, Sep 27th
    4:30 PM - 5:20 PM CST
    The Other-Abled: Strategies for Including Chronically Ill and Handicapped Team Members in Vet Med
    Location: 103 AB
    Rhonda Bell, CVPM, PCM-DIGITAL, CDMP – Dog Days Consulting
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Sunday, Sep 28th
    8:00 AM - 8:50 AM CST
    Creating a Winning Social Media Content Plan for Veterinary Practices
    Location: 103 AB
    Rhonda Bell, CVPM, PCM-DIGITAL, CDMP – Dog Days Consulting
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Sunday, Sep 28th
    9:00 AM - 9:50 AM CST
    Redefining the Roles: How Support Staff Can Become Vet Med Leaders
    Location: 103 AB
    Rhonda Bell, CVPM, PCM-DIGITAL, CDMP – Dog Days Consulting
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Sunday, Sep 28th
    10:00 AM - 10:50 AM CST
    The Power of Perspective: Fixed vs. Growth Mindsets in Veterinary Teams
    Location: 103 AB
    Rhonda Bell, CVPM, PCM-DIGITAL, CDMP – Dog Days Consulting
    PRACTICE MANAGEMENT/OFFICE PERSONNEL
  • Sunday, Sep 28th
    11:00 AM - 11:50 AM CST
    The Power of Personal and Professional Branding in Vet Med
    Location: 103 AB
    Rhonda Bell, CVPM, PCM-DIGITAL, CDMP – Dog Days Consulting
    PRACTICE MANAGEMENT/OFFICE PERSONNEL